FREQUENTLY ASKED QUESTIONS


General

Buying

Selling


​GENERAL

(1) What is MobiXpress?

MobiXpress is the service to buy, sell and exchange your used, old and second-hand mobiles, tablets, laptops, smartwatches and accessories from the comfort of your home.   We offer Certified, low priced products with Pan India shipping and EMI & Cash on Delivery if you wish to Buy from us. We offer simple and fast service with highest price for your used and old mobiles and other products if you wish to  Sell it to us.


(2) What makes MobiXpress unique vs other websites which offer similar services?

MobiXpress offers a far superior experience in buying and selling vs other offline and online options.  But don't take our word for it.  Let's dive into the details 😀


BUYING mobile phones and other products from MobiXpress Vs Others

CriteriaOffline Shops Online Marketplace like OLX, FacebookOnline WebsitesMobiXpress
Precise information.  Actual photos, exact warranty date, box detail, etc.
❌online.  Need to visit the shop.  OK.  Some listings have few details like photos.Not a single website in India offers this level of detail except MobiXpress
Selection of products❌ Low ✅ Highest❌ Low✅ High.  For example, no other website in India has iPhone 12, iPad Pro 2020, Samsung Note 20 Ultra or OnePlus 8 Pro available for sale.
Payment options like Credit Card, EMI & Loan Financing ❌since they deal primarily in cash  ❌since they deal primarily in cash ✅ ✅
Product Pricing OK ✅Competitive price  ❌ High ✅ Competitive price
 Returns & Warranty ❌ ✅ ✅
 GST Invoice ❌ ❌ ✅ ✅  

SELLING used and old mobile phones and other products to MobiXpress Vs Others

CriteriaOffline ShopsOnline Marketplace like OLX, Facebook Online WebsitesMobiXpress
Highest price for used product
 ❌ Poor✅ Best ❌ Poor✅ Higher price than any online site.  Guaranteed!  Take 10-20 random products and do check our buyback price vs other sites.
GST receipt / Bank payment ❌since they deal in cash ❌✅  ✅
Time to sell ❌ Typically only exchanges allowed❌ 1-4 weeks✅ Instant✅ Instant


(3) I am unhappy with the service I received.  What should I do?

It is supremely important to us that you are completely satisfied with the service you receive from MobiXpress.  If we have not met your expectations, please write to us at Contact Us.  We'll do whatever it takes to make things right.